Questions & Answers
Who are you ?
Hi everyone ! And welcome to my shop ! I’m Phil from Fontainebleau, Paris area, France. After 5 years of successful sales on market place Etsy.com, I decided to launch my own website. Here you’ll find a selection of vintage tableware products, decorative articles and other various flea market finds, shall they be from the 1990s, the 1970s, the Art Deco or Art Nouveau periods (1900-1930), or even older for some of them. Most of them come from France but not only.
To which countries do you currently ship ?
I’m currently shipping to the United States of America only.
If you live in another country, please send me an email at shop[@]genieoftheattic.com
Are returns and/or exchanges accepted ?
You have 14 days to change your mind and return an item from the date you received it. Returns are at buyer’s cost. The initial shipping costs are excluded from the refund, only the value of the goods themselves will be refunded.
To request a return, just send an email to the following address : shop[@]genieoftheattic.com (please include the reference of your order). Please make sure to well pack your items ! Items must be returned in the condition they were received. After I receive your returned item and inspect its condition, I will process your refund. Refunds will be sent to your original method of payment. Please allow up to three (3) days from my receipt of your item to process your return.
Which carrier will be in charge of my parcel ?
Shipping with insurance and tracking number.
By default, all UPS shipments are direct deliveries (at home) and your signature will be required. After 3 attempts, the parcel will be redirected to a UPS Access Point chosen by UPS.
USA: Standard delivery operated by USPS (6 to 10 days)
USA : UPS Express Saver on option (2/5 days)
Can I track my parcel online ?
As soon as your parcel is shipped, you will receive an email by both genieoftheattic.com and UPS with the tracking number of your parcel and a tracking link to follow its journey. The tracking link will also be available in your Account if you created one on the website.
Where will my parcel be delivered ?
First of all, please note that your signature will be required upon delivery. This means that no delivery in PO Boxes / lockers is allowed for international shipments.
All parcels will be delivered at your home only or at your local post office if the initial delivery fails. In the case of shipments by international carriers, no parcel is supposed to be left at a partner’s store (local retailer, CVS pharmacy, UPS Store…). In the case of shipments through UPS, a delivery is supposed to be rescheduled. In case it fails again, a third attempt will be planned. It’s only after this third failed attempt that your parcel will be forwarded to a pick-up point near your home. You’ll then have between 5 and 15 days to pick it up with your ID.
You are solely responsible for organizing the delivery with the carrier. All the info related to your delivery will be sent to you by email at the email address that was used to place your order on genieoftheattic.com. If the parcel couldn’t be delivered, and/or if you don’t pick it up at the pick-up point in due time, no refund will be granted. So please check your emails (junks included) so you don’t miss your parcel !
Can you ship to a PO Box / Locker ?
Unfortunately no, no delivery in PO Box / lockers is allowed for international shipments. In such case, I’ll have no other choice than to cancel your order and refund you.
What happens if my parcel gets lost ?
Although it’s extremely rare, yes, it sometimes happens… Don’t worry, in such case you’ll be 100% refunded ! Please note that my liability cannot be extended for any direct or indirect prejudice beyond the total price you paid. Get more info in Section 24 “Limitations of Liability” of the Terms & Conditions page.
About customs duty, VAT and other taxes
Almost all countries in the world enforce tariffs for imported goods, usually by applying a percentage to the total value of the order (price of the goods + price of shipping + price of shipping insurance). This percentage depends on the category of the goods, their material and their country of production. There are sometimes additional tariffs for specific goods and/or materials (for example, all tableware / kitchenware products made of steel that enter the USA have an extra tariff rate). On top of these tariffs, the broker usually adds brokerage fees (management fees) for taking care of the process of clearing the customs itself. Finally, some states in the USA apply a sales tax.
All these taxes and tariffs are included in the total price of your order, you won’t have to deal with this at all!
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