Why genieoftheattic.com ?
After almost 5 years of successful sales on market place Etsy.com, I decided to launch this dedicated website in order for US customers to get an all-inclusive solution for their orders. Thanks to genieftheattic.com, US buyers won’t have to bother with all the customs issues that are inherent to imports submitted to tariffs. As of August 29, 2025, all imports into the USA will be submitted to tariffs, whatever the order value (end of the “De Minimis” exemption, that allowed orders under USD$800 to enter the country duty free). Tariffs also occur for imports in Canada above CAD$20, and to Australia above AUD$1000.
To which countries do you currently ship ?
For now, only residents from the European Union, Switzerland, United Kingdom, United States of America, Canada & Australia can order on genieoftheattic.com. Other countries will surely come later. If you live in another country and urgently or desperately need a product featured on the website, please contact me through the contact form below, or send me an email at the following address : shop[@]genieoftheattic.com
How does the Duty Paid Delivery (DDP) system work ?
Almost all countries in the world enforce tariffs for imported goods, usually by applying a percentage of the total value of the order (price of the goods + price of shipping + price of shipping insurance). This percentage depends on the category of the goods, their material and their country of production. There are sometimes additional tariffs for specific goods and/or materials (for example, all tableware / kitchenware products made of steel that enter the USA have an extra 50% tariff stacking rate). On top of these tariffs, the broker usually adds brokerage fees (management fees) for taking care of the process of clearing the customs itself. Finally, some countries have a VAT system, and some US States can apply a sales tax.
The most common system applied for international sales is the Delivery Duty Unpaid (DDU), which means that the buyer has to pay for these tariffs and fees. The buyer receives an invoice by the broker (USPS, Canada Post, Australia Post, UPS, Fedex, DHL..). The delivery process is halted until payment of the invoice.
With genieoftheattic.com, you won’t have to deal with all this ! I will keep an eye on the custom clearance process and will pay the customs myself. If you receive an email with an invoice from the customs, or see a warning on the tracking link asking you to pay, you can ignore it ! Just give me up to 24 hours and this will be cleared. The only thing you have to do : wait for the parcel to arrive at your front door !
This section is not applicable for European Union countries (free trade agreement)
How can shipping be $0 ?
The policy of genieofthattic.com is to offer a comprehensive approach of all the costs that come on top of the costs of the goods themselves. Just as the customs duty and other brokerage fees vary from a country to another, the shipping costs also usually vary with the content of a cart. They even sometimes differ inside a specific country depending on the exact destination city. In order for users to know exactly the final cost of they order while they shop on genieoftheattic.com, the shipping costs are already included in the price, so don’t bother about the weight or size of your cart, shipping will always show $0 at check-out !
Are returns and/or exchanges accepted ?
You have 14 calendar days to change your mind and return an item from the date you received it. Returns are at buyer’s cost. If you live in a country outside of the European Union, a restocking fee of 60€ per parcel (or equivalent in your currency) will be applied.
If you’d like to request a return, please send an email at the following address : shop[@]genieoftheattic.com
Which carrier will be in charge of my parcel ?
Shipments inside the European Union will be operated either by your national postal service or by an international carrier (UPS, DHL, DPD…)
For shipments to the USA, Canada, Switzerland & UK, the carrier will be UPS.
For shipments to Australia : Standard delivery operated by Austalia Post, Express delivery by UPS.
Can I track my parcel online ?
As soon as your parcel is shipped, you will receive an email by both genieoftheattic.com and the carrier with the tracking number of your parcel and a tracking link to follow its journey. The tracking link will also be available in your Account if you created one on the website.
Where will my parcel be delivered ?
First of all, please note that your signature will be required upon delivery. This means that no delivery in PO Boxes / lockers is allowed for international shipments.
For shipments operated by your national postal service, please refer to your national rules. Most of the time, the first attempt is at your address. In case this first attempt fails, the parcel will either be delivered the following day or redirected to a post office near your place.
For shipments operated by UPS, all parcel will be delivered at your home only. No parcel is supposed to be left at a partner’s store (local retailer, pharmacy, UPS Store…). If the first delivery attempt fails, UPS will reschedule a delivery at home the next day. In case it fails again, a third attempt will be planned. It’s only after this third failed attempt that your parcel will be forwarded to a pick-up point near your home. You’ll then have between 5 and 15 days to pick it up with your ID. In some countries, UPS offer the possibility to let you decide the day and time for the delivery.
In some countries, UPS offer the possibility to use a digital signature, meaning that they can deliver it even if you’re not at your home. Be careful, by signing digitally they can leave the parcel wherever they want, should it be in you’re building’s stairs or in plain sight in front of your door.
You are solely responsible for organizing the delivery with the carrier. All the info related to your delivery will be sent to you by email at the email address that was used to place your order on genieoftheattic.com. If the parcel couldn’t be delivered after three attempts, and/or if you don’t pick it up at the pick-up point in due time, no refund will be granted. So please check your emails (junks included) so you don’t miss your parcel !
Can you ship to a PO Box / Locker ?
Unfortunately no, no delivery in PO Box / lockers is allowed for international shipments. In such case, I’ll have no other choice than to cancel your order and refund you.
What happens if my parcel gets lost ?
Although it’s extremely rare, yes, it sometimes happens… Don’t worry, in such case you’ll be 100% refunded ! Please note that my liability cannot be extended for any direct or indirect prejudice beyond the total price you paid. Get more info in Section 24 “Limitations of Liability” of the Terms & Conditions page.